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Service Market
Hebei Delfu Auto Parts Co., Ltd.We are a high-tech enterprise specializing in the R&D and manufacturing of key components for new energy vehicles, committed to providing high-quality steering systems and new energy thermal management solutions for the global automotive industry. The company is based in the core region of China's automotive industry, driven by technological innovation, strictly adhering to international quality standards, and has become one of the competitive suppliers in the domestic automotive parts field.
Strategic Goals
In the short term, we plan to establish warehousing centers in Southeast Asia and the Middle East, increasing the proportion of overseas revenue to 25% and completing certifications for the European and American markets; the mid-term goal is to enter the global TOP 10 automotive supplier system, establish overseas production bases, and achieve more than 40% overseas sales of new energy products. In the long term, we aim to become one of the top five global suppliers in automotive steering and thermal management, build a localized service network, and achieve global R&D, production, and sales layout.
Expansion Methods
We will focus on the 'Belt and Road' markets, with a strategy of precise market entry, product adaptation, and a digital marketing system, targeting global automotive parts groups to provide customized products and efficient customer acquisition methods. Meanwhile, we will optimize localized operations, establish a global warehousing network, and cultivate local service teams to ensure breakthroughs in Southeast Asia, Europe, and the Americas.
Customer Relationships and Services
We provide a tiered service system, offering customized R&D, technical support, inventory management, and other services for different customers. We also offer full-cycle support, including pre-sales sample support, in-process logistics tracking, and post-sales remote diagnosis. Combining customer success programs, digital customer portals, rapid response, flexible cooperation, and risk protection, we ensure a comprehensive service experience for customers.
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OEM Manufacturers (OEM Customers)
Services We Provide:
Deep Collaboration + Stable Supply Chain Assurance:
- Joint Development Model
- Flexible Production Assurance
- Quality Traceability System
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Tier 1 System Integrators
Services We Provide:
Technical Standard Integration + Cost Optimization:
- Standard Compatibility Services
- Value Engineering Support
- Logistics Solutions
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Aftermarket Customers (AM Channel)
Services We Provide:
Quick Response + Channel Empowerment:
- Intelligent Matching System
- Channel Support Plan
- After-Sales Service System
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Overseas Customers
Services We Provide:
Localized Service + Certification Support:
- Regional Customized Services
- One-Stop Certification Service
- Overseas Warehouse Layout
Cooperation Process
After-sales Service
Hebei Delfu adheres to the philosophy of 'Customer First, Fast Response, Lifetime Service' and has established an after-sales service system covering the entire product lifecycle, ensuring timely and professional technical support and problem-solving solutions for customers.
After-Sales Commitment
Technical Support & Service
Repair & Replacement Service
Spare Parts Supply
Quality Improvement & Feedback
Digital After-Sales Support & Value-Added Services
We promise 24-hour response and 48-hour on-site service, with free repairs or replacements for issues caused by product defects. Technical support services include remote diagnosis, training, and documentation support, along with a global repair network and spare parts supply. The after-sales service process includes problem reporting, diagnosis, solution implementation, and closed-loop feedback to ensure efficient issue resolution. We also offer digital tools and value-added services, such as extended warranty, preventive maintenance, and dedicated service managers to enhance user experience.
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